The Social Security Administration announced Wednesday it will no longer implement planned reductions to its phone services, following widespread criticism from advocacy groups, the public, and lawmakers.
Originally set to take effect next week, the changes would have limited the types of benefit claims that could be filed by phone. Instead, beginning April 14, all claim types—including Retirement, Survivors, Disability, Medicare, and SSI—will remain accessible by telephone. Direct deposit changes will still require in-person visits or scheduled appointments.
SSA attributed the reversal to rapid improvements in fraud detection technology. New software now enables the agency to flag suspicious account activity, ensuring only flagged claims will require in-person identity verification.
The White House emphasized that fraud prevention remains a priority, but stated there would be “no disruptions to service.”
AARP welcomed the change. “This is great news for older Americans,” said executive VP Nancy LeaMond, though she called for additional clarity.
Phone fraud rates had been low, and critics argued the cuts would have severely impacted benefit access.
Sources
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