The Social Security Administration (SSA) announced Wednesday it will delay and partially revise its controversial identity verification policy. Originally set to take effect March 31, the changes will now begin April 14.
Under the revised plan, applicants for Medicare, Supplemental Security Income (SSI), and Social Security Disability Insurance (SSDI) who cannot verify their identity online will be allowed to complete their applications by phone rather than being forced to visit a field office. Other applicants will still need to verify in person.
The move comes after public outcry over a plan that would have ended phone verification while closing 47 SSA offices across 18 states. Critics argued the changes would disproportionately impact vulnerable populations.
Acting Commissioner Lee Dudek said the delay allows for improved employee training and better customer service. AARP called the delay “a good first step” but urged SSA to seek public input and implement changes gradually.
Trump’s SSA nominee, Frank Bisignano, faced questions at his confirmation hearing over DOGE’s role in pushing the cuts.
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