The airline describes the weigh-in an “essential” initiative, noting that the country’s civil aviation authority requires weight surveys to be performed every five years to reassess the weight load and distribution for flights.
“We weigh everything that goes on the aircraft – from the cargo to the meals onboard, to the luggage in the hold,” said Alastair James, load control improvement specialist for Air New Zealand. “For customers, crew and cabin bags, we use average weights, which we get from doing this survey.”
At check-in, travelers are asked to stand on a digital scale. Their baggage is placed on a different scale. The data is submitted to the survey anonymously and is hidden from check-in agents.
Rest assured, participating in the survey is voluntary and discreet. “We know stepping on the scales can be daunting,” said Mr. James. “We want to reassure our customers there is no visible display anywhere. No one can see your weight – not even us.”
“The scales do not display the weight as this is fed directly into a computer and recorded anonymously along with thousands of other passengers,” according to a statement from the airline.
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