California Attorney General Rob Bonta and Delaware Attorney General Kathleen Jennings sent a warning letter to OpenAI on Friday, expressing “serious concerns” over the company’s safety practices following multiple recent deaths allegedly linked to ChatGPT.
Their letter follows two high-profile incidents: a lawsuit filed by the family of a 16-year-old boy who died by suicide after interacting with ChatGPT, and a report that the chatbot intensified the paranoia of a 56-year-old Connecticut man who later killed himself and his mother.
“The recent deaths are unacceptable,” the attorneys general wrote. “They have rightly shaken the American public’s confidence in OpenAI and this industry.” The pair urged OpenAI to prioritize safety, especially for children, and noted this would be mandated and enforced by their offices.
OpenAI responded that it is revising its chatbot protocols and strengthening protections for young users. Board Chair Bret Taylor said the company is “heartbroken” and committed to making its products safer.
Meta has also faced scrutiny for allegedly allowing inappropriate chatbot interactions with children.
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